Intern - F&B Service - Jumeirah Al Naseem

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An exciting opportunity has arisen for an Intern - F&B Service in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
• Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge). 
• Recognize guest dissatisfaction promptly and take action to resolve the situation according to the individual level of responsibility.
• Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
• Represent the venue: first and last point of guest contact entrusted with their welcome and fond farewell. 

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Prior internship in a 5-star hotel, luxury restaurant, or upscale bar setting is preferred, but not mandatory. 
• A student in a Hospitality school or a recent graduate. 
• Fluent in English and an additional international language is a plus.
• Passion for delivering exceptional dining experiences.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.