Arabic & Emarati Service Desk Agent - Manage Service Desk Communications

Job Summary

Arabic & Emarati Service Desk Agent Responsible for managing Service Desk communications with end to end support over phone and email. Responsible for Incident Handling, Service Requests and Escalation Management. Responsible for incident, requests, escalation management. Managing Incidents, Requests, Problem & IMAC Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone Professional and proactive approach in resolving End User issues