IT Help Desk
- KnowledgeNet
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
- Objective:- providing technical support and assistance to end-users who are experiencing issues with their computer hardware, software, or other IT-related problems.
- Responding to requests for technical assistance via phone, email, or in person
- Troubleshooting and diagnosing hardware and software issues
- Installing and configuring computer hardware and software
- Maintaining and updating IT documentation and knowledge base
- Providing training and guidance to end-users on computer systems and software applications
- Supporting the day-to-day operations of the computer network
- Managing daily backupsHelping in purchasing all needed devices
- A bachelor's degree in computer science or any related field
- 1 to 2 years’ experience
- Ability to troubleshoot and resolve technical issues in a timely manner
- Technical knowledge of computer hardware, software, and operating systems
- Familiarity with the help desk
- Knowledge of IT service management principles and practices
- Windows & Linux admin hard-working and knowledgeable
- CCNA, RHCSA, Network, Windows Administration
