IT Customer Support Executive

The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

Operational Management

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti-virus software and ensure virus definitions are up-to-date.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.