IT Support Engineer (Hardware Maintenance)

Company Overview:

Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.

About Our Engineering.

Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.

For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.

As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.

Responsibilities

• Hardware Maintenance: Perform regular maintenance, upgrades, and repairs on desktops, laptops, servers, printers, and other peripherals and Diagnose and troubleshoot hardware problems & complications
• System and Network Maintenance: Monitor and maintain network infrastructure, assist with the setup and configuration of network devices, and perform routine system maintenance tasks including software updates and backups
• Database Management: Manage and troubleshoot database issues as part of maintenance activities
• Documentation: Maintain accurate records of maintenance activities and resolutions; create and update technical documentation
  
  
  

Qualifications

• 1-2 years of experience as IT Support Engineer (Hardware Maintenance)
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proficiency in diagnosing and repairing hardware issues, strong knowledge of computer systems, networks, and peripheral devices
• Excellent problem-solving, communication, and interpersonal skills; ability to work independently and as part of a team