Guest Relation Officer - Savoy Sharm Group

About the Company:

Savoy Sharm Group is a leading hospitality company in Sharm El Sheikh, Egypt. We are dedicated to providing our guests with exceptional service and unforgettable experiences. Our group consists of luxurious hotels, resorts, and restaurants, all located in the beautiful destination of Sharm El Sheikh.

Job Overview:

We are seeking a dynamic and professional Guest Relation Officer to join our team. The ideal candidate will have excellent communication and interpersonal skills, as well as a passion for providing exceptional customer service. As a Guest Relation Officer, you will be responsible for ensuring our guests have a memorable and enjoyable stay at our properties.

Key Responsibilities:

• Greet and welcome guests upon their arrival and assist with check-in and check-out procedures
• Provide guests with information about the hotel, local attractions, and activities
• Handle guest complaints and resolve issues in a timely and efficient manner
• Coordinate with other departments to ensure smooth operation and guest satisfaction
• Maintain a high level of professionalism and confidentiality at all times
• Build and maintain strong relationships with guests to enhance their overall experience
• Monitor guest feedback and address any concerns or suggestions
• Plan and organize special events and activities for guests
• Ensure all guest requests and inquiries are responded to promptly and accurately
• Monitor guest satisfaction and take necessary steps to improve service quality
  
  

Qualifications:

• Bachelor's degree in Hospitality, Tourism or a related field
• Minimum of 2 years of experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in English, both written and spoken
• Knowledge of other languages is an asset
• Computer literate with knowledge of MS Office applications
• Must be willing to work flexible hours, including weekends and holidays
  
  

Benefits:

• Competitive salary
• Medical insurance
• Training and development opportunities
• Staff accommodation
• Meals on duty
• Paid vacation and sick leave