Non-Air Fulfillment Agent
- FlyAkeed
- Cairo, Cairo Governorate, Egypt
- Full-time
- Remotely
وصف الوظيفة
About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:
Current funding stage: Series A
FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
As a Non-Air Fulfillment Agent, you will be responsible for processing and fulfilling non-air travel components such as accommodations, car rentals, and activities. Your attention to detail and commitment to providing exceptional customer service will ensure a seamless travel experience for our customers.
Key Responsibilities:
- Process hotel bookings for clients and groups travelling domestically and internationally.
- Provide visa application assistance and immigration related services to visitors.
- Arrange car rentals, airport pickups and drop offs through certified transportation providers.
- Handle any changes or cancellations to existing bookings for ground travel and accommodation.
- Act as the primary point of contact for customers regarding their non-flight travel needs, through email, chat “inbound” and calls “outbound”
- Handle reservations, payments and bookings for hotels, transportation, tours and activities.
- Obtain visa documentation, verify requirements and submit applications on behalf of clients.
- Align with various ground suppliers and service providers to arrange service details
- Coordinate special requests, amendments and refunds.
- Maintain booking records, process invoices and revenue reports
- Provide travel planning assistance, quotes, routing and pricing to travel consultants
- Resolve customer issues, queries and feedback regarding ground reservations
- Maintain high value of quality while helping the customers during before sale contact and after sales.
- Communicate with Hotels/Suppliers through different channels “Emails, Calls”
متطلبات الوظيفة
- Bachelor's degree in tourism, hospitality or a related field “Preferred”.
- 3 years of experience in a travel reservations or guest services role .
- Knowledge of major hotel brands, car rental companies and visa requirements.
- Strong client service, communication and problem-solving skills
- Proficiency with travel booking software and databases.
- Ability to handle large volume of requests during peak periods.
- Attention to detail and accuracy when processing transactions
- Proficiency in English is a “must”.
- Willingness to learn various destinations and stay up to date on changes
