IT Specialist

Title: IT Specialist

Industry: IT Software

Reporting Line: Service Delivery Manager

Position Type: Full Time

Level: Mid-level

Location: Cairo Office, New Cairo

About the job:

You have a strong background in IT infrastructure management and you have ambitions to work in an International environment where you are surrounded by strong IT professionals.

If you can see yourself in a team where values such as drive, engagement and competencies, room for family life and spare time, don't hesitate to apply.

Technical profile/ Your duties:

Infrastructure Management:

• Monitor and maintain the health and performance of hardware infrastructure including servers, storage systems, and networking equipments.
• Perform routine maintenance tasks such as system updates, patches, and upgrades to ensure optimal functionality.
• Troubleshoot hardware and network issues, identifying root causes and implementing solutions to minimize downtime.
  
  

Firewall and Security Management:

• Configure and manage firewall systems to protect the company's network from unauthorized access and security threats.
• Implement and enforce security policies, protocols, and procedures to safeguard company data and assets.
• Conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.
  
  

Internet Connectivity Management:

• Monitor and optimize internet connectivity to ensure stable and high-speed access for all users.
• Troubleshoot internet connectivity issues, working with service providers to resolve outages or performance issues.
• Implement traffic management and quality of service (QoS) policies to prioritize critical business applications.
  
  

Software Tools Administration:

• Administer software tools and platforms used by developers for coding, version control, collaboration, and project management.
• Install, configure, and maintain development environments, IDEs, and development frameworks to support software development activities.
• Provide technical support and training to developers on the use of software tools and best practices.
  
  

Documentation and Reporting:

• Maintain accurate documentation of hardware and software configurations, network diagrams, and security policies.
• Generate regular reports on system performance, security incidents, and IT infrastructure metrics for management review.
• Document troubleshooting procedures and resolutions for common IT issues to facilitate knowledge sharing and problem resolution.
  
  

Desired Skills And Experience

Who we are looking for?

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT infrastructure management, preferably in a software development environment.
• Strong knowledge of hardware systems including servers, storage devices, and networking equipment.
• Proficiency in firewall configuration and management, with experience using firewalls from vendors such as Cisco, Palo Alto, or Fortinet.
• Experience with network protocols, routing, and switching technologies.
• Familiarity with internet connectivity technologies such as VPNs, MPLS, and SD-WAN.
• Knowledge of cybersecurity best practices and familiarity with security tools such as intrusion detection systems (IDS) and endpoint protection.
• Proficiency in administering software development tools such as Git, Jira, Confluence, and Jenkins.
• Excellent troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external vendors.
  
  

What we offer:

• You will have a unique opportunity to be part of a growing organization where you will work cross borders with highly experienced people, and where we expected you to add your footprint.
• We have built an organisational work-life balance, to be integrated into the way we do business and in a company with a strong technical environment.
• We will set high expectations for you, just as we do for our workplace, the work and ourselves.
• CrossWorkers is one of the best when it comes to a good working environment, work conditions, professionalism and personal development.
• We work with a good scheme of benefits range:
• Competitive salary
• Bus service
• Social & Medical insurance,
• Good office environment and Technical equipment.
• We have an open and free Management style based on Scandinavian values and have a reputation of a strong and inspirational Technical environment.
  
  

About CrossWorkers

We are a Danish owned IT Offshore company with many years of experience within IT and IT Offshore/Nearshore in several countries.

We work with customers in Europe and in the GCC area, where we have long relations to our customers.

Our office is located in 5th settlement, New Cairo and hold International standard.