وصف الوظيفة
As a Courier Operations Specialist, you play a crucial role in the couriers’ journey. You’re the focal point between couriers, customers, and stores, monitor the courier’s movements, and ensure the orders are fulfilled smoothly. Furthermore, you’re responsible for resolving any issues and reporting suspicious behavior.
- Contact our couriers, partners, and customers to solve problems that occur during the order flow
- Meet Service Level Agreements (SLAs) for the handling and solving couriers inquiries
- Give the couriers your full attention, allowing them to explain their complaints and work closely with them to find solutions for their concerns
- Collaborate with various departments to solve issues promptly and ensure a smooth order delivery