Retail Outlet Executive

Purpose

• Ensure excellent customer support is provided to customers in timely and effective manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description

• Deal with all walk-in customers’ needs promptly.
• Serve Walk-in customers and provide full information and advice.
• Manage and meet customer expectations.
• Sustain high customer satisfactory service level.
• Provide excellent customer service for cash clients as per Aramex CS standards.
• Sell cash shipments.
• Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
• To contact four cash customers per day (leakage or none-active customers).
• Promote Aramex campaigns for customers.
• Always ensure outlet customer satisfaction.
• Handle relevant GCS cases, follow up and close all requests.
• Handle SRN for outbound team.
• Handle all passports cases by cash team and other teams.
• Handle all cash customers requesting various Aramex products.
• Process and prepare cash shipments for shipping.
• Handle all outstanding reports and close the related cases on daily basis.
• Close pending cases on a timely manner.
• Pass the outlet customer service audits.
• Adhere to company HSSE, compliance and sustainability corporate policies.
• Ensure timely resolution of customer complains to retain customers.
• Ensure using the up-to-date cash rates.
• Contribute to meeting the annual/quarterly cash targets.

Job Requirements

• Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent).
• Excellent English Language with strong communication skills.
• Customer oriented with excellent Problem-Solving Skills.
• 1+ years of experience in Customer Service role or similar roles.
• Flexibility to work in Rotation shifts (Weekly Schedule) and to rotate between branches in each area.
• Wearing company uniform during shifts.