Senior Officer

Job Description

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

Job Overview

As Customer Sales Representative - Trade at Emirates NBD, your role is to

Improve customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints. Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training. Investigate all reopened cases in order to identify gaps for effective resolution.

Responsibilities

• Assist Trade Specialist's to all type’s requests assigned to them for effective resolution/TAT.
• Processing to all requests on Tracksoft with less errors.
• Handle all types if SRs logged in CRM queues.
• Investigates and identifies appropriate resolution and Avoid escalations
• Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
• Forward all requests received through emails from Trade Specialist's/ RM's and various internal departments.
• Liaise with various departments with regards to approval processes and handling issues (end to end).
• Providing customers all related information regarding processes and procedures.
  
  

To be successful in this role, you will need the following skills and experience…

• University Degree
• 0-2 years in banking experience preferably in customer service role.
• Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes.
• Basic Customer Operations experience
  
  

What We Offer You

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
  
  

Why Join Us

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, each employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.