Live Ops Intern

Who we're?

Yalla Fel Sekka (YFS) is a technology company specialized in providing Intra-city urban logistics & courier services. We are disrupting the delivery industry with an objective to improve efficiency and help reduce overall delivery time, this can only be achieved with three YFS pillars People, Technology & Speed.

Live Ops Intern Job Description

• Real-Time Order Monitoring: Follow up with the fleet for ongoing orders in real-time.
• Courier Quality and Performance Monitoring: Monitor courier quality and performance, and provide feedback to the operations department.
• Order Management: Manage and oversee orders, ensuring they are assigned efficiently to designated couriers based on optimal routes and delivery capabilities.
• Efficient Order Assignment: Efficiently assign orders to couriers based on their current location, delivery capacity, and optimal routes.
• Report Generation and Analysis: Generate and analyze reports on courier performance, quality, app usage, and other key metrics.
• Effective Communication: Communicate effectively with couriers and internal stakeholders to ensure a seamless delivery experience.
• Feedback Reporting: Report daily overview feedback to operations managers.
• Action Plan Development: Set an action plan for performance, adherence, and quality enhancement if needed.
  
  

Qualifications For Both Positions

• Education: Currently pursuing or recently completed a degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Knowledge: Understanding of logistics and delivery operations, route optimization, and fleet management principles.
• Analytical Skills: analytical skills to generate and analyze performance reports, identify trends, and develop action plans.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with couriers, clients, and internal stakeholders.
• Organizational Skills: organizational skills to manage multiple tasks and priorities efficiently.
• Problem-Solving: Ability to identify and resolve issues promptly, ensuring minimal disruption to operations.
• Team Player: Ability to work collaboratively with different teams and departments to achieve common goals.
• Attention to Detail: Keen attention to detail to ensure accuracy in order assignment, report generation, and monitoring activities.
• Adaptability: Ability to adapt to a fast-paced environment and manage time effectively.
• Client Focus: A strong focus on client satisfaction and quality service delivery.