Operations Manager

Position

The Retail Operations Manager will be responsible for effectively managing the day-to-day operations of the retail stores in MEA.

This role will interact with various departments within the Retail Leadership Team, including IT, Accounting, HR & Merchandising.

Operation responsibilities:

• Manage Operation daily tasks: store supply ordering process, including printed materials, office supplies, uniforms and stock keeping needs
• Create and publish weekly Retail Bulletin/Communication
• Manage the store packaging ordering process, including forecast completion, and emergency orders
• Operations Budget management
• Update Operation guidelines for process optimization
• Ensure the product handling between Stores, from Store to Outlets, liaising with Local involved Functions
• Aid in enforcing store policies & procedures, conduct store audits
• Development & maintenance of operational training tools/systems
• Lead in the project management/coordination of store openings
• Sample sales and friends & family operation management: support before, during and after selling events
• Logistical management of seasonal Sample Sales, including supply ordering, and scheduling with vendors/venue management
• Plan and coordinate store cycle counts and yearly stock inventories across the entire MEA network
• Lead and coordinate all in-store Operations Managers to align standards and procedures and create a strong community
  
  

Job Responsibilities

• Set up a Central Repository of Brand policies deploying corporate guidelines and procedures to enhance efficiency and effectiveness of boutiques’ operations
• Oversee and maintain existing policies and procedures (ex. Discounts, Consignment, Gifting, Deposit Management, etc.), ensuring compliance and proper implementation by boutiques’ staff
• Supervise and coordinate IT procedures (ex. related to cash register, payment systems etc.) ensuring their proper functionality & maintenance and contribute to the selection and implementation of new software
• Identify, share & implement best practices throughout the boutique network
• Analyze the current flows and suggest improvements with a view to create a seamless client experience and minimize the salespeople administrative tasks
• Implement ongoing training and development opportunities to enhance the boutiques’ operations knowledge of sales teams
• Define and manage after-sales support procedures, ensuring high customer satisfaction and promptly addressing customer requests and needs
  
  

Profile

• College degree or equivalent
• 4+ years of relevant retail management experience, store experience is a plus
• Ability to multitask under high pressure
• Problem solving skills
• Project management skills
• Ability to effectively work independently, as well as within a team
• Working knowledge of Microsoft Office Suite
• Working knowledge of SAP
• Able to travel 40%+