Admin Officer - Engineering

Job Purpose

The job holder is responsible for managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

Job Outline

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities. Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands-on supervision and day to day management of an admin team. Responsible for their performance management, providing timely feedback and coaching when required.
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve. Identify and deliver improved working methods/practices.
• Ensure the quality of the content of information appears in the internal systems and timely updates.
• Continuously review working practices to enhance productivity, role enrichment and delivery of services to the department's requirements.
• Manage the efficient maintenance of personnel systems and records for all staff within the department, such as leave planning, sickness, workplace injury, promotion, performance feedback, disciplinary action, appreciations and Najm, attendance exception recording etc. capturing related data on a continuous basis and developing the same into useable information.
• Analyse the data against pre-determined limits/benchmarks and company regulation.
• Work closely with internal and partner departments to ensure effective use of resources.
• Responsible for the daily operational management of the Engineering Time Management System.
• Controlling and implementing access rights, time sheet correction, error rectification, employee group activation.
• Notifying and reminding Approvers / Administrators to complete missing IN and OUT entries and to approve timesheets prior to payroll closing on monthly basis.
• Provide training on SPX, Roster and time management systems to users throughout EK Engineering areas.
• Providing continuous support and responding to queries in a timely manner.
• Oversee the daily transactions related to the EK Engineering Security Systems, providing reports from access control, (Maxxess) Visitor Management (EmVMS) and CCTV footages as required to assist with investigations and compilation of reports for senior management.
  
  

Experience

Qualifications & Experience

Administration / General administration: 5+ Years

Education

12 years schooling or equivalent

Knowledge / Skills

• Experience in managing mid-sized customer focused teams (10 members or more).
• Thorough understanding of the Emirates Group policies, processes and practices.
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI, writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.
  
  

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.