Senior Finance Officer

Skill Farm Members are invited to apply for the following role:

Responsibilities:

Assist Trade Specialist's to all type's requests assigned to them for effective resolution/TAT.

Processing to all requests on Tracksoft with less errors.

Handle all types if SRs logged in CRM queues.

Investigates and identifies appropriate resolution and Avoid escalations

Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.

Forward all requests received through emails from Trade Specialist's/ RM's and various internal departments.

Liaise with various departments with regards to approval processes and handling issues (end to end).

Providing customers all related information regarding processes and procedures.

Skills & Qualifications:

University Degree

0-2 years in banking experience preferably in customer service role.

Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes.

Basic Customer Operations experience