Call Center Representative- Assiut

  • Orange Egypt
  • Asyut, Al Hamraa Ath Thaneyah, El Fateh, Assiut Governorate, Egypt

وصف الوظيفة


About The Role

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

About You

Education:

  • Bachelor degree from a recognized university.
  • 0-2 years of experience in the same function.


Skills

  • Excellent English Spoken and Written
  • Very good computer skills
  • Strong Customer Orientation.
  • Strong communication, listening and interpersonal skills.
  • Flexibility and ability to work in a team.
  • Self-confident with professional behavior and attitude.
  • High sense of time management


Additional Information

work conditions

  • Rotational Shift basis 8 hours
  • Transportation
  • Days Off: 2 consecutive day


Department:

Customer care

  • Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
  • Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop your own skills.
  • Use the available tools and systems to document customer requests and to provide the correct information and services.
  • Update your own awareness of all the services and products provided by the company.
  • Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.