Training Specialist

About Us

Allianz Partners is the world leader in travel insurance, roadside assistance and personal services, every day is a new opportunity to make a difference. We are proud of our 17,000 employees spread across 6 continents in 34 countries and speaking 40 languages. For as many different scenarios as there are people, we’re here to help our customers out of difficult situations, throughout the world, around the corner, or even in their home.

By caring about people, Allianz Partners fosters a culture where its employees are empowered to collaborate, push the boundaries and challenge the industry.

What You Will Do

The Training Specialist is responsible for delivering instructor-led training within our Global Operations function. The incumbent shall be able to operate globally in implementing training delivery and design, contributing to projects, and maintaining our knowledge base.

This role has responsibility for the delivery of training across our global Operations function for Allianz Partners Health. In this task the role is supported by a team of Training Specialists across multiple regions, and Instructional Designers to help create training content. Responsibility will include delivery of new hire onboarding and training, management of the knowledge base, conducting training needs analyses and building tailored training plans to improve performance.

The incumbent will report to the Senior Training Specialist.

What You Bring

Responsibilities will include, but are not limited to, the following:

• Deliver instructor-led training across our global operations function, facilitating training delivery in-person or remotely
• Develop training and onboarding programmes designed around the latest proven training methodologies and adult learning principles, and based on business needs.
• Conduct new hire onboarding, ensuring best practice delivery across global operations functions. Acclimate new hires to the business and conduct orientation sessions.
• Evaluate training content periodically, ensuring we are audit ready and that training material reflects changes across the business.
• Collaborate and guide Instructional Design in the production of training materials, training aids and manuals.
• Keep up to date with IT system changes, regulatory/compliance issues, product changes and digital assets.
• Collaborate with Global Ops Training Unit to develop tailored e-learning courses for global operations functions.
• Keep up to date with IT system changes, regulatory/compliance issues, product changes and digital assets.
• Keep up to date with product and process changes, and answer staff queries on our Blended e-learning platform. Communicate material changes to our Instructional Design team for amendment.
• Act as subject matter expert for new client onboarding, collaborating with Business Solutions and Instructional Designers to create tailored learning programmes.
• Communicate changes in an effective manner to relevant functions
• Support implementation of a monthly training plan designed around bridging knowledge gaps and improving performance.
• Create tailored training plans to address identified training needs, operating a feedback circle with relevant stakeholders.
• Measure the impact of training through quantitative and qualitative feedback.
  
  

What We Need

To be successful in this position you will need to have the following skills/ experience:

• 2+ years’ experience as a Trainer or related role, working to proven training methodologies and delivering online / classroom learning.
• Certificate / Diploma in Learning & Development, Human Resources, Instructional Design or related field.
• Fluent in English language.
• Proficient in Microsoft Office applications.
• Ability to prioritise workload and manage time effectively.
• Customer focused.
• Strong attention to detail, analytical and problem solving skills.
• Strong communication (verbal & written) and interpersonal skills.
• Ability to work effectively within a multicultural team environment.
• Ability to work on own initiative.
• Excellent presentation skills.
  
  

What We Offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in

a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better

work-life balance.

51664 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.