Information Technology Help Desk

Company Description

Exabyte LLC is an IT solutions company based in Cairo, Egypt, with over 25 years of experience. We specialize in system integration, software development, training and development, and consultation services. We are committed to providing high-quality IT solutions to our clients and are dedicated to staying at the forefront of technology.

Role Description

This is a full-time on-site role for an Information Technology Help Desk professional. The Help Desk professional will be responsible for providing technical support and troubleshooting assistance to end-users. They will assist with network administration, ensure network security, and deliver exceptional customer service.

Qualifications

• Strong knowledge of Network Administration and Information Technology
• Experience in troubleshooting technical issues
• Proficiency in network security practices
• Excellent customer service and communication skills
• Ability to work well in a team and independently
• Relevant certifications in IT support or related field
• Experience in software development is a plus