Back Office Manager

Join our Team

About this Opportunity:

We are now looking for a Back Office Manager, in this role, you will be responsible for leading different back-office teams and to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What will you do:

• Managing different back-office teams working under NOC structure covering e2e NOC delivery model and relevant processes.
• Leading and securing delivery performance in alignment with the business case and managed service targets.
• Secure the quality and cost control of the services delivered from their delivery unit either global or local in accordance with the expected levels agreed in the Working Level Agreements (WLA).
• Secure service performance requirements according to regional and global benchmark and relevant targets.
• Managing end to end delivery performance even when the delivery is fragmented, thru a proper coordination with Operations director and MSCOO for other parts of the delivery.
• Lead MS delivery operational, financial performance and customer satisfaction.
• Accountable for Specific contract delivery performance KPIs & SLAs.
• Conduct Operating Level Agreements (OLA) signed with other service delivery units across the organization.
• Guide back-office teams for operational excellence through high level of automation and synergies.
• Identify delivery trends with possible Add on Sale to the business case.
  
  

What will you bring:

• Education: bachelor’s degree in Telecommunication or any equivalent engineering degree.
• Min years of experience: 10 Years.
• Domain experience: Core & IP Network.
• Delivering results and meeting customer expectations.
• Persuading and influencing with argumentation skills.
• Analyzing.
• Entrepreneurial and commercial thinking.
• Relating and networking.
• Leading and supervising, have coaching skills.
• Market insight, business understanding and Ericsson knowledge.
• Financial skills.
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Cairo

Job details: Operations Manager

]]>