Export Customer Service (Multinational) - Cairo Egypt

Position Overview: The Senior Customer Sales Representative will be responsible for managing CSR team, improving relationships with key customers, and ensuring the successful execution of export shipments. This role requires a strong understanding of international trade, excellent communication skills, and a proven track record of building and maintaining customer relationships in a competitive market environment.

Key Responsibilities:

• Customer Relationship Management: Cultivate and maintain strong relationships with key customers, understanding their needs, preferences, and challenges to provide tailored solutions and exceptional service.
• Orders processing: Prepare Sales orders for export shipments based on customer requirements and pricing guidelines.
• Order Management: Coordinate with internal departments, including production, logistics, and finance, to process orders efficiently, monitor shipment status, and resolve any issues to ensure on-time delivery and customer satisfaction.
• Export Documentation: Ensure all export documentation, including invoices, packing lists, and shipping documents, is accurate and compliant with international trade regulations and customer requirements. Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, proactively seeking resolutions to maintain customer satisfaction and loyalty.
• Continuous Improvement: Drive continuous improvement initiatives in sales processes, customer service standards, and product offerings to enhance competitiveness and profitability in the export market.
• Bring new insights to improve the process of exports shipments
  
  
  

Qualifications:

• Bachelors degree in Business Administration, International Business, Marketing, or related field. Masters degree preferred.
• Minimum of 5 years of experience in sales, preferably in export or international trade.
• Strong understanding of international trade regulations, export documentation, and logistics processes.
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence and persuade stakeholders at all levels.
• Strategic thinker with the ability to analyze market data, identify trends, and develop actionable insights to drive business growth.
• Proficiency in MS Office suite and (SAP S4/HANA is a plus)
• Fluency in English, both written and spoken. Knowledge of additional languages is a plus.
  
  
  

Benefits:

• Comprehensive health insurance,
• Opportunities for career advancement and professional development.
• Collaborative and inclusive work environment with a focus on innovation and excellence.
• Exposure to global markets and diverse cultures.