IT Manager - Ras Al Khaimah Airport

Job Description - IT Manager

Job Purpose

As the IT Manager at Ras Al Khaimah International Airport, you will oversee and manage the airport's IT infrastructure and systems. Leading a team of IT professionals, you will ensure the smooth operation, security, and efficiency of all technology-related activities. This role demands strategic thinking, strong technical expertise, and excellent leadership skills to support the airport's operational needs and long-term goals.

Financial

• Manage financial objectives by forecasting IT requirements, preparing an annual budget, scheduling expenditures
  
  
  

Process

• Conduct regular checks on network and data security.
• Identify and act on opportunities to improve and update software and systems.
• Develop and implement comprehensive IT policies and procedures, covering architecture, security, and disaster recovery.
• Communicate with vendors such as HP, Cisco, FortiGate, SITA, ARINC, and Etisalat to resolve technical issues.
• Maintain and manage all hardware and software at RAK Airport.
• Oversee the networking infrastructure and architecture, including routers and servers.
• Manage IP-based networking solutions, encompassing switching, routing, wireless access, and network security. Handle installation, troubleshooting, and maintenance of the IT network.
• Maintain SITA and Amadeus departure control systems.
• Ensure SITA DCS connectivity with ARINC, including PC configuration, updates, and troubleshooting of baggage tag and boarding pass printers.
• Possess knowledge of the CUTE system environment for airlines.
• Maintain ARINC airport systems and devices, including AODB, AirVue, FIDS, VMuse, BGR, OCR, and DCP.
• Configure network connectivity for new offices and companies, supporting DCA and other tenants.
• Coordinate and support government organizations such as Immigration, CID, Police, Drug Squad, and DCA.
• Configure and maintain the CCTV server and client applications.
• Maintain the website and web-based applications.
• Conduct regular system audits to ensure optimal performance and security.
• Oversee and determine timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
• Identify opportunities for team training and skills advancement.
  
  
  

Team Leadership

• Manage and lead a technical team, ensuring efficient operation and fostering professional development.
  
  
  

Qualifications

Bachelors degree in Information Technology, Computer Science, or a related technical field

ITIL Certified

ITIL certified

Cisco Certified Network Professional or similar network related qualification

Experience

• 5+ years of experience in Information Technology management at airport preferred
• 2+ years of experience in IT team management
• Comprehensive understanding of network architecture and client/server technology
• Proficiency in Virtualization, MS Exchange, Internet & routing protocols, and SQL Support
• Strong project management skills
• Understanding of Cloud Computing
• Experience in Disaster Recovery (DR)
  
  
  

Other Requirements- Safety Accountability And Responsibilities

All staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of Department:

• To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport.
• To comply with the safety requirements detailed within their training.