Tom Card Controller
- TotalEnergies
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Profil du candidat
- Bachelor’s degree / university graduate
- Excellent communication skills.
- Strong client’s relationship.
- High sense of responsibility, accountability, and accuracy
- Ability to build strong and professional working relationship with TOM Card customers
- Strong Analytical skills & can work easily with numbers.
- Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
- Implement the required process of due diligences within my area of responsibilities.
- Apply the entire ethical approach and TOTAL code of conduct values.
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Prepare analysis reports for key accounts to facilitate their fleet management experience.
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Monitor the KPI’s for sales and back-office teams.
- Prepare the monthly highlights.
- Monitor and report the accounts financial risk and due invoices.
- Quarterly credit limit review
- Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out
- Support finance with the card’s priority control 3; reconciliation and priority control 4; credit ceilings management
- Recommend controls by identifying problems, writing improved procedures.
- Card handling process control (starting from receiving empty cards till delivering printed cards to customers)
- New contracts documentation review
- Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.
- New prospects distribution through booster, Retail & Call center
- Develop objectives for the call center’s day-to-day activities.
- Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Support the project’s business development plan by implementing new projects and business models.
- Recommend system improvements by studying current practices, designing modifications.
- Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Develop and enhance the back-office operations to achieve customer satisfaction.
- Tom Card key user activities
- Tool’s enhancements
- Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME
- Understand HSE risks linked to the team activities as well as the most appropriate behavior to avoid them.
- Ensure that all the Tom Card processes are carried out in HSE risk free environment.
- Comply with HSEQ corporate policy and increase the awareness among his team.
- Carry out the daily work in accordance with the company HSE procedures.
- Comply with HSE policies & 12 golden rules.
- Confronted with few risks when carrying out one's activity.
- Has a basic knowledge of HSE issues even though it is not updated regularly
- Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
- Implement the required process of due diligences within my area of responsibilities.
- Apply the entire ethical approach and TOTAL code of conduct values.
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Prepare analysis reports for key accounts to facilitate their fleet management experience.
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Monitor the KPI’s for sales and back-office teams.
- Prepare the monthly highlights.
- Monitor and report the accounts financial risk and due invoices.
- Quarterly credit limit review
- Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out
- Support finance with the card’s priority control 3; reconciliation and priority control 4; credit ceilings management
- Recommend controls by identifying problems, writing improved procedures.
- Card handling process control (starting from receiving empty cards till delivering printed cards to customers)
- New contracts documentation review
- Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.
- New prospects distribution through booster, Retail & Call center
- Develop objectives for the call center’s day-to-day activities.
- Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Support the project’s business development plan by implementing new projects and business models.
- Recommend system improvements by studying current practices, designing modifications.
- Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Develop and enhance the back-office operations to achieve customer satisfaction.
- Tom Card key user activities
- Tool’s enhancements
- Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME
- Understand HSE risks linked to the team activities as well as the most appropriate behavior to avoid them.
- Ensure that all the Tom Card processes are carried out in HSE risk free environment.
- Comply with HSEQ corporate policy and increase the awareness among his team.
- Carry out the daily work in accordance with the company HSE procedures.
- Comply with HSE policies & 12 golden rules.
- Confronted with few risks when carrying out one's activity.
- Has a basic knowledge of HSE issues even though it is not updated regularly