Collections - Dispute Officer

Purpose:

The purpose of this role is to manage receivable activities and ensure timely recovery of outstanding debts and accurate measurement of commercial credit extended to business customers. You will also ensure adherence to the accounting standards.

Accountabilities:

• Extensive follow up with customer on all due debts
• Application of receipts on daily basis in ERP
• Perform day to day activity of query management
• Review aged debt on daily basis and draw up action plan to meet the desired collection target
• Provide relevant feedback to Line Manager on stress debts as identified under review process and ensure closure of all queries/disputes within fixed timelines
• Coordinate with billing team on creation of credit & debit memos against agreed waivers & write offs and pass necessary entries
• Provide update to the Line manager on regular basis
• Coordinate with other departments to resolve unidentified cash & cheque deposits
• Follow up communication with customers on daily basis
• Should follow strict & timely follow up mechanism to achieve departmental KPI’s set by company

Education & Requirements:

• Bachelor’s Degree and/ or any other equivalent diploma
• Knowledge of main ERP systems (Oracle, SAP) is preferred
• Minimum 1-2 year of experience in Finance preferably performing Accounts Receivables duties.
• Proficient in MS Office (Word, Excel, Power Point)
• Written & spoken communications skills in English with additional international language would be an advantage.
• Should be flexible & adaptive to challenging situations (month end closing deadlines during weekends or National holidays)
• Should be a team player with positive attitude towards other colleagues in the team