Call Center Agent

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

• Answer incoming calls from customers and respond to their inquiries professionally.
• Activate tickets for the customers who have either a technical or a financial problem.
• Follow-up with the existing customers and solve their problems.
• Build sustainable and Long-term relationships with existing and prospecting customers.
• Approach the new Prospects for the new activation.
• Seize opportunities to upsell products when they arise.
  
  

Requirements

• Bachelor’s degree in any discipline.
• 0-1 years of previous experience in a customer support role.
• Experience with CRM systems.
• Good English language.
  
  

Benefits

• Embark on an exciting journey with the Fintech Experts.
• Join a workplace that actively encourages and supports all talents.
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all