Customer Support Specialist - Remote/Hybrid in Dubai

👫 Who are we looking for? We're on the hunt for an enthusiastic Customer Support Specialist who thrives on tackling technical and marketing challenges for our platform's clients. Our Support team is the backbone of our company - join us and become one of the heroes!

🌍 Where? This is a flexible position. We have an office in JLT where you are more than welcome to work there or work from home, we will not require you to have specific on-site working days. 

🗓️ When? On mutual agreement 

ABOUT THE ROLE

As a Customer Support Specialist at ROI Hunter, you'll be at the forefront of client assistance, primarily engaging with them through Intercom, as well as other communication channels like chat and email, serving clients in the Middle East, Africa, and Asia. 

• You will support Meta and Google marketing issues within our platform
• Processing and discussing product feedback with our product managers, and reporting any discovered issues
• Share ideas for continuous improvement and new learnings
  

ABOUT YOU

• You are a self-starter who is based in Dubai. 
• You should be truly enthusiastic about the support
• Being fluent in English is a must, together with patience and empathy are important tools for a successful Customer Support Specialist
• Some basics in Meta and/or Google Ads will be ideal
• The job can be technical so you should know the basics of SQL and Internet browser development tools

PERKS AND BENEFITS

🌴 30 days of holiday
👩🏻‍🏫 Education budget for your development
💸 Quarterly performance bonus (or commission)

📞 Phone allowance
✈️ Flight ticket allowance
⛱️ Vacation allowance
🏠 WFH Subsidy (€150 once per quarter)
🥂 Company and team events (online&offline)

…but we still believe the most important thing is the culture we create and live every day. So, what's it like to work with us?

WE CARE ABOUT

📈 AUTONOMY AND FLEXIBILITY – We trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that, we all must be accountable, self-driven and proactive.

📘 LEARNING TOGETHER AND OUR GROWTH – we won't go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.

💡 OPENNESS –Questions? Assumptions? Feel free to ask & be prepared for honest answers.

👐 EACH OTHER – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

YOUR HIRING JOURNEY WITH US:

1. Answer the questionnaire when submitting your CV

2. Homework - show us mainly your learning skills in practice and a short video presentation
3. Interview with the Recruiter, Team Leader and a team member

4. Team meeting

5. Get the offer 

WHO WE ARE

📌 Start-up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that - influencing every 67th online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video.

📌 Official partner for the big players - Meta Business & Instagram and Google.

📌Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

Do you like what you’ve seen? Apply now & let's learn more about each other! 

In the meantime, you can get to know us better on our Linkedin and Instagram. 💜