IT Support Specialist
- Bayantech
- Giza, El Omraniya, Giza Governorate, Egypt
وصف الوظيفة
Job Description
- Installing, configuring, and upgrading computer hardware and software
- Respond to support queries from the help desk ticketing system, phone, and email.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware.
- Installing and troubleshooting CCTV.
- Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Managing employees' emails/accounts.
- Adding and updating the inventory of all equipment, software, and license users
- Creating and updating IT data documentation if needed.
- Bachelor's degree in computer science or a related field.
- 0-1 years of experience working in a help desk environment
- A+, N+ is preferred
- Excellent communication skills
- Highly organized to handle Help desk tickets effectively
- Ability to diagnose and resolve basic computer technical issues
- Flexibility to work a variety of shifts
