Coaching and Compliance Coordinator

Job Purpose

dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally.

We are seeking a skilled and experienced Coaching and Compliance Coordinator to join our team. In this role, you will be responsible to coach and contribute in the development of new and existing staff to meet the dnata Airport Operations business objectives, ensuring employees have the right capabilities and skills (technical/nontechnical) to perform in their role, while maintaining the highest level of customer services and a safe working environment.

Role Responsibilities

• Contributes towards preparation of training or coaching schedules, plans, and related learning aids/presentations (e.g. Power Point slides) and liaise with Training Providers such as dnata Training/EAC where required. Coordinate with relevant stakeholders to prepare/communicate the schedule/nomination in a timely manner when required.
• Prepares compliance audit plans and schedules and associated processes and procedures as directed by the direct supervisor.
• Prepares monthly training or coaching nominations as per the annual training/ coaching plan.
• Leads and identifies the training or coaching required across each section of the department, to improve the knowledge level of staff which will result in improvement of Quality of services and safety at the workplace
• Reviews departments processes using IATA publications, industrial best practices and regulatory requirements and supports department's continuous improvement programs.
• Effectively carries out on-job or class room coaching/training sessions as assigned by the direct supervisor or as per the published schedule in co-ordination with key stakeholders. Adapts delivery style to suit the target audience, using appropriate learning aids and ensure that the training or coaching objective is met at the end of each session.
• Works on special projects as assigned by the management to enhance the service quality, best working practices and process improvements.
• Conducts regular intra and inter departmental coaching to staff on SOPs, work instructions and any relevant documents. Maintain records of coaching conducted and prepare reports.
• Organises & conducts trade test for internal promotions as per the requirement from Line Managers. Ensures answer sheets of trade test are evaluated and results are shared with the Line Managers, within the agreed timeline.
• Supports in maintaining ISO, IATA, ISAGO, Regulated Agent (RA3), GDP/CEIV and standards related to other accreditation programs through regular coaching and compliance audits at operational and non-operational areas
  
  

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Diploma or certificate in any of the discipline (Automobile, Electrical, Electronic or Mechanical Engineering). Or, high School with a Certificate.
• 2- 4 years of experience with an international airline or ground handling/ Air cargo handling company or 4-6 years experience as a trainer/coach preferably with an international airline or ground handling/ Air cargo handling company.
• Working knowledge of all or some of the following: aircraft loading, aircraft appearance, Air cargo handling, GHA Cargo Handling Systems, ULD and aircraft ground support.
• Knowledge of maintenance/ Air cargo handling practices and procedures. - Knowledge of AHM, ISAGO, IATA, DCAA, DGR and GCAA standards and regulations would be an advantage.
• Must have strong working knowledge of Ms-Word, Ms-Excel, Ms-Power Point.
• Certification in audit functions will be an advantage.
• Adaptable to working in a multi-cultural environment.
• Must hold a relevant training/coaching qualifications.
  
  

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers