Customer Service Representative

Customer Service Representative (7 months maternity leave cover)

Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions which has a strong global presence. We are looking for a Customer Service Representative to join our dynamic team in Dubai on a 7 months fixed-term contract as maternity leave cover, and play a pivotal role in shaping the success of our Consumer Goods business unit. We’re seeking individuals who embody our core values, embrace challenges, innovate fearlessly, and thrive in a fast-paced environment. If this describes you, we’d love to connect

About The Role

As a Customer Service Representative, you will provide timely and effective administrative support to customers, a sales team, unit, or department, following established procedures and guidelines.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• May make standard calculations to accurately compile and report statistics.
• Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics.
• May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
  
  

Who You Are

• Must have minimum 2-3 years experience in customer service for export business.
• Must be proficient Microsoft Office. Experience in SAP is an added advantage.
• Must have excellent verbal and written communication skills and be fluent in English;
• Must be punctual, organized with excellent attention to detail.
  
  

What We Can Offer You

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

Location

Dubai

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:

04 أغسطس 2024

Job Requisition ID:

Essity245353