Support Engineer

BlackStone eIT, a leading computer software company, is looking for a dedicated and skilled Support Engineer to join our team. As a Support Engineer, you will play a vital role in providing technical support and troubleshooting assistance to our clients. Your strong problem-solving skills, attention to detail, and commitment to customer satisfaction will contribute to our continued success and customer loyalty.

Responsibilities

• Serve as the primary point of contact for customer inquiries and technical issues.
• Respond to customer support tickets and troubleshoot software and hardware problems.
• Provide timely and effective solutions to customer issues, ensuring their satisfaction and success.
• Document customer interactions, issues, and resolutions in a CRM or support ticketing system.
• Assist customers with software installations, configurations, and updates.
• Offer guidance and training to customers on how to effectively use our software products.
• Collaborate with cross-functional teams, including developers and QA engineers, to address and resolve customer issues.
• Identify and escalate recurring technical issues to the appropriate teams for further investigation and resolution.