Resources Deployment Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.

Main Accountabilities

Service delivery

• Maintaining up to date database of all venue staff (contact details, training, performance)
• Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products
• Organising and conducting venue staff performance management activities (spot checks, follow-ups)
• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
• Management of IELTS examiner quality and compliance through the Professional Support Network
• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles
  
  

Customers/ Relationship and stakeholders

• Carries out instructions and requests from line manager and other managers efficiently and effectively.
• Working with local HR for compliance with recruitment and induction of resources
• Point of contact for all venue staff
• Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions
  
  

Risk and compliance

• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Maintains standards and supports Exam security and compliance
  
  

Analysis and reporting

• Supports daily/weekly planning/capacity meetings
• Analyses outcomes and recommends improvements to resourcing standards
  
  

About You (essential Requirements For The Role)

• Relevant working experience for 2 year in a similar environment
• Experience working in compliance regulated procedures
• Experience with planning and scheduling
• Working in a challenging environment against tight deadlines.
• Must have knowledge/experience in child protection policies and practices
  
  

Desirable Requirements

• Knowledge of British Council EDI and recruitment policy’s and standards
  
  

Further Information

• Role: Exams Resource Deployment Coordinator
• Number of positions: 1
• Pay Band: 4/H
• Location: Alexandria, Egypt
• Contract type: 1 Year Fixed Term contract
• Monthly Gross Salary : 10,351 EGP
• Closing Date: 30th July 2024 (23:59 Gulf Standard Time)
  
  

It is advisable to apply in advance to avoid any technical issues at the last moment. Please note that all applications should be submitted in English.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.