Guest Services Executive - Reception - Jumeirah Emirates Towers

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An opportunity has arisen for a Guest Services Executive to join Jumeirah Emirates Towers. The main duties and responsibilities of this role:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Managing payments via cash, credit, or debit cards.
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
• Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
• Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years’ experience in hospitality or guest service-related work.
• Proficient in English (Read/Write/ Speak – Essential)
• Proficient in additional language (Preferred: Russian)
• Knowledge of Microsoft Office, Book 4 Time, Opera, Hot SOS

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.