Receive clients' projects/jobs/quotations and analyze requirements.
Establish and maintain excellent relationships with linguists globally.
Develop project plans and workflows, managing time, budget, resources, and quality control.
Create and control localization project budgets, perform cost tracking analysis, ensure timely issuance of purchase orders and invoices, and approve work reports.
Identify and solve localization issues, identify causes, and perform corrective/preventative actions.
Present regular reports to clients, corporate office, and peers on progress and forecast of project teams' work status, escalating issues, and evaluating needed support.
Actively participate in corporate management meetings, providing data and project information.
Continually expand knowledge and education in localization trends and news, keeping up to date through active participation in training opportunities.
Lead and mentor a team of project managers, providing guidance, training, and support to ensure successful project delivery.
Foster a collaborative and high-performance team environment, encouraging professional growth and development.
Monitor team performance, providing regular feedback and conducting performance evaluations.
Implement and improve project management processes, tools, and best practices across the team.
Coordinate with cross-functional teams to ensure alignment and effective communication.
Manage key accounts, acting as the main point of contact for clients.
Develop and maintain strong client relationships, understanding their needs and ensuring satisfaction.
Identify opportunities to grow accounts through additional services or solutions.
Prepare and present business proposals, negotiating contract terms and conditions.
Provide regular updates to clients on project progress, addressing any concerns or issues promptly.
Requirements:
Solid experience in localization project management is a must.
Proven leadership experience in managing and mentoring project management teams.
Excellent verbal and written English communication skills.
Strong presentation and communication skills.
Exceptional organizational and leadership skills.
Proven abilities in project planning, resource, and risk management.
Problem-solving capabilities.
Quality and detail-oriented.
Strong team player in a multi-language/multi-cultural environment.
Ability to adapt to a fast-paced and dynamic work environment.
Proficiency in using project management tools and software.
Experience in account management, with a track record of building and maintaining client relationships.