Senior Training Manager

A3malouna.com on behalf of:

Concentrix Egypt

Job Title:

Senior Training Manager

Job Description

The Sr. Manager Training has management responsibility for a single or multiple team(s) of Client Training Associates providing the first line of technical support to clients using our product.

• Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product
• Oversee training of internal and external customers as needed on various aspects of the product and provide subject matter expertise to other departments with product overview and conversion mapping
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Manage staff to provide appropriate scheduling of trainers for conversions
• Design and implement course agendas for each class and communicate course content outlines to customer and trainers
• Modify curriculum content and materials to meet variable learner needs and satisfy customer goals
• Meet with assigned trainers to review schedules and specific client information
• Lead status meetings and relay pertinent information to rest of the team
• Manage any issues or conflicts with customer or other Concentrix’ personnel
• Analyze customer class attendance and trainer evaluations completed by the customer and take appropriate corrective action, if necessary
• Conduct performance reviews with trainers based on customers’ written training evaluations
• Conduct internal training classes in order to keep staff up to date and informed on product knowledge
• Provide competent software support for clients, which requires rapid problem identification and resolution
  
  

Location:

EGY Cairo - Building F16

Language Requirements:

Time Type:

Full time

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