People and Culture Technology Support Specialist - EMEA & APAC

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role Of People And Culture Technology Support Specialist

We currently have an opportunity for a People and Culture Technology Support Specialist to join our Four Seasons Corporate team in Dubai!

This role reports to the Manager, Workday, has a dotted reporting line to the Vice President P&C Operations EMEA, and will be responsible for providing support to both the EMEA and APAC regions for People Technology.

This will include day-to-day support of Workday for EMEA and APAC, ensuring properties are properly trained and supported in the use of Workday, providing advanced technical support across the Workday platform, supporting new openings, and working closely with the Corporate Team in Toronto to support global initiatives and global People and Culture technology.

Your Key Responsibilities Will Include

• Regional Support with Workday:
• First point of contact for the Workday Help Desk to triage requests to the appropriate functional/system/area owners across people technology
• Providing process support to EMEA and APAC teams in the form of directing users to the appropriate resources
• Providing technical support and troubleshooting for additional People and Culture technology
• Working collaboratively with the People Technology team and Global Integrations team in Toronto to confirm requirements for configuration and identify issues that require resolution
• Elevating complex configuration requests to the global People Technology team
• Ongoing Maintenance and Global Support:
• Maintaining monthly matrix organisation assignments based on member eligibility as defined by Workday and through coordination with regional People and Culture teams
• Reviewing and approving Workday inbox requests including creation and updates to supervisory organisations, ensuring correct access rights, and reassignment and delegation requests
• Training and Support:
• Ensuring properties in regions are properly trained and supported in the use of Workday and additional People and Culture technology
• Supporting new Directors of People and Culture in how to effectively utilise People Technology
• Providing technical support across the Workday platform, including set up of new openings
• Auditing property usage of Workday and prepare reporting for regional and global leadership
  

Our Ideal People and Culture Technology Support Specialist candidate will have:

A deep understanding of People and Culture activities and functions, along with expert knowledge of Workday or other HRIS systems. You should have the ability to enhance and maintain minor configurations of People and Culture systems like Workday, be able to provide end-user support, ensure high levels of data integrity across the system, and support the efficient use of People and Culture technology tools.

You will have strong interpersonal and relationship-building skills to work with cross-functional teams, you should have a proven track record of self-initiative to work independently and with limited supervision, understand the business, drive change and improve processes, effective project management skills, and have keen attention to detail.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”