Junior Data Analyst

NAOS Solutions is seeking a talented Data Analyst to join our reporting department. As a Data Analyst, you will be responsible for analyzing call center data to provide valuable insights and support decision-making processes.

Responsibilities:

• Collect and analyze call center data to identify trends and patterns
• Generate reports and dashboards to visualize key metrics and performance indicators
• Develop and maintain dashboards and reports using Power BI and Tableau.
• Collaborate with cross-functional teams to improve call center operations and customer service
• Develop and implement data-driven strategies to optimize call center efficiency
• Utilize MSSQL and MySQL for data extraction and manipulation.
• Present findings and recommendations using PowerPoint.
• Create and manage complex Excel models and queries.
• Stay updated on industry trends and best practices in data analysis for call centers
  
  
  

Requirements:

• Proficiency in data analysis tools and techniques
• Minimum 6 months of experience as a Data Analyst
• Excellent knowledge of Python
• Good understanding of APIs and webhooks
• Proficient in Power BI, MySQL, and Excel
• Tableau and MSSQL knowledge is a plus
• Experience with Power Query is essential
• Experience in working with large datasets
• Attention to detail and accuracy in data interpretation
• Excellent communication and presentation abilities
• Ability to work effectively in a fast-paced call center environment
• English level: Fluent - Advanced
  
  
  

If you are passionate about data analysis and have a keen eye for detail, we would love to hear from you. Join NAOS Solutions and be part of a dynamic team dedicated to delivering exceptional customer experiences through data-driven insights.