Guest Relations Manager (Arabic Speaker)- Sal Restaurant - Burj Al Arab

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. 

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for a Guest Relations Manager - F&B Service to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Welcome the guest in the restaurant and escort them to the table.
• Organize the Guest Relations Executive team and assist the guests in case of complaints.
• Raise HotSos in case of complaints.
• Menage the flows and the capacity of the restaurant.
• Print and create the menus. Answer the emails.
• Manage groups bookings and promptly assist and follow up guest enquiries.
• Organize the flower arrangements of the restaurant.
• Ensure 100% contribution to LQA standards.
• Coordinate the communication with all the outlets of the hotel.
• Coordinate Restaurant Reservation Team/Concierge and update them on the policy of the restaurant.
• Manage probation review of the Guest Relations Executive team.
• Organization of the menus for special events as Christmas/Valentine’s Day/ 4 hands dinner etc. 
• Organization of the Rota regarding the Guest Relation Executive team.
• Create invoices and assist the finance department providing the documents that they request.
• Collect pre-payment and send payment links 
• Submit Refunds.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• At least 1 year experience within a similar role in the luxury restaurant or hotel.
• Fluent in English and Arabic.
• An additional language would be an advantage.
• Knowledge of cashiering Systems (Micros, HSI, other).
• Good knowledge of Microsoft Office, Sevenrooms etc.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.