Manager, Commercial Parts

Manager, Commercial Parts

Department : Hub MEENA (BP65000)

Job Overview

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry.

• Assist to achieve the established parts sales targets for full MEENA cluster as defined in the agreed business plans.
• Support in the process of ensuring high quality of genuine Spare Parts availability- according to the UD Trucks instruction and strategy – at both Support Warehouse and Importer level.
  
  

Responsibilities And Duties

• Monitor key performance indicators (KPIs) and financial metrics to evaluate the parts department's performance and identify opportunities for sales growth.
• Secure monthly forecasts and market intelligence through consistent communication with dealers
• Analyze vehicle population and parts penetration targets to identify potential areas for parts sales expansion.
• Support dealers in developing recommended parts lists for both current and new truck models.
• Collate missing information from headquarters to establish new parts pricing, taking into account of different costs and suggested retail price.
• Execute dealer marketing campaigns in line with the agreed business plan and assess their effectiveness.
• Monitor stock levels, anticipate demand, and collaborate with the SPOL team to manage inventory replenishment.
• Collaborate with U&SS team members and stakeholders to efficiently meet customer needs.
• Prepare comprehensive reports and presentations detailing parts performance, market dynamics, and growth opportunities.
• Coordinate with the SPOL team to address back-ordered parts, offering alternative solutions to minimize downtime.
• Drive optimal parts availability at UD Warehouse and dealerships to meet customer demands in collaboration with SPOL team.
• Ensure readiness for new market entry concerning MRC (market release criteria), training and logistics setup.
• Collate and provide weekly sales reports to support importers and other stakeholders as required.
• Attend the monthly service sales meeting, provide feedback on KPI and challenge the dealers.
• Cultivate a customer-centric ethos within the parts department, prioritizing responsiveness, accuracy, and professionalism in customer interactions.
  
  

Key interfaces

• Service Sales Organisation UD Trucks MEENA FZE.
• Service Sales/Parts Sales organisation (Importers).
• SPOL team in Dubai and HQ.
  
  

Key performance indicators

• Dealer’s Parts KPI attainment
• ESI of other measurement of team satisfaction (where available).
• Overall end-to-end responsibility of set targets as specified.
• Feedback from colleagues, customers and importers / dealer.
  
  

Knowledge & Skills Required

Knowledge

• Trucks technical knowledge – understanding of Service Sales or Service contracts considered as an asset.
• Passion for & knowledge of about trucks, Parts Sales & Inventory Management.
• Good understanding of the Middle east and Africa business environment.
  
  

Skills

• Fluent in Arabic and English language - Other languages are considered as an asset.
• Fully proficient in MS Office applications.
• Networking skills (internal and external).
• Presentation skills.
• Adaptability to different environments and audiences.
• Flexibility to travel within the MEENA region
  
  

Main Competence Requirement

• Teamwork.
• Result oriented with Entrepreneurial mindset.
• Integrity and Ethics.
• Business Acumen.
  
  

Minimum Qualifications

Qualification

Diploma in Automobile / Mechanical Engineering

Experience

Minimum 5 years of experience in the field of commercial vehicles (or similar)

Experience working in regional office

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.