Customer Service Representative

We are seeking talented Customer Service Representative to join us and help our global clients in providing support services. The candidate will play a pivotal role in ensuring our customers have a positive experience with our products/services.

Responsibilities include for Customer Service Representative Role:

• Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
• Provide product information, assist with troubleshooting, and offer solutions to customer concerns.
• Handle and resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions, transactions, and inquiries in our CRM system.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Stay knowledgeable about our products/services, pricing, and company policies to provide accurate information.
• Identify opportunities to improve processes and customer service procedures.
• Uphold our company's commitment to delivering exceptional customer experiences.

Requirements:

• Bachelor's degree preferred.
• Proven experience as a Customer Service Representative.
• Exceptional communication and interpersonal skills.
• Empathetic and patient when dealing with customer concerns.

Preferred Skills:

• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work in a fast-paced environment and handle high call volumes.
• Excellent time-management and organisational skills.
• Detail-oriented with a commitment to accuracy.

Location: Remote