Front Office Executive

This position is on behalf of one of our client companies, not a direct role with Imploy

We are seeking a dynamic and customer-oriented Front Office Executive to join our team. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from the moment they arrive.

Responsibilities:

Guest Relations:

• Greet and welcome guests in a warm and professional manner.
• Anticipate guest needs and provide prompt and efficient assistance.
• Handle guest inquiries, complaints, and requests with empathy and resolution.
• Build strong relationships with guests to foster loyalty.

Front Desk Operations:

• Check guests in and out efficiently and accurately.
• Manage room assignments and reservations.
• Handle cash and credit card transactions.
• Maintain accurate records of guest information and transactions.

Administrative Duties:

• Answer and direct phone calls.
• Manage incoming and outgoing mail.
• Assist with event planning and coordination.
• Maintain the cleanliness and organization of the front desk area.

Team Collaboration:

• Work closely with other departments to ensure guest satisfaction.
• Participate in team meetings and training sessions.
• Share knowledge and best practices with colleagues.

Qualifications:

• Proven experience in a front office or hospitality role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in relevant computer systems and software.
• Flexibility to work various shifts, including weekends and holidays.

Desired Skills:

• Bilingual or multilingual abilities.
• Knowledge of local attractions and amenities.
• Experience with reservation systems.
• Upselling and sales skills.

We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a passionate and dedicated individual with a commitment to exceptional service, we encourage you to apply.