Luxury Travel Reservations Specialist
- Ten Group
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Do you deliver exceptional customer service?
Do you have an eye for detail?
Are you passionate about travel?
Are you motivated by a challenging and fast paced environment?
Yes? Read on…
Working on the front line as a Luxury Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time they contact TEN.
In this role you will be the primary contact for one of our top clients in the MENA, Europe, US and Asia regions. You will liaise directly with their customers to facilitate all of their ground transportation requirements. You will handle a high volume of calls as well as emails and engage with members to understand their requirements and complete the reservation process.
Available to start as soon as possible
Key Responsibilities
- Providing excellent customer service to members across MENA region, Europe, US and Asia
- Design requests by telephone and email in Arabic and English of individual trips (rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
- Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
- Conducting research and putting together proposals
- Liaising with our trusted suppliers on behalf of Members
- Maintaining up-to-date records for our members
- Representing TEN, telling the story and promoting our concierge value
- Building rapport with members
- Demonstrate proactivity and converting requests to bookings
إمتيازات الوظيفة
Rewards designed around you:
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits:
- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- Lucrative Ten Loyalty Rewards program
- Remote Working Holidays - Travel and Work for up to 4 weeks per year!
- Access to lots of great travel and entertainment discounts as our clients members would!
- Be part of a our global, dynamic and inclusive Team, with diversity at its core.
- Possibility of growth within a dynamic and international company
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video here.
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”
متطلبات الوظيفة
Knowledge, Skills & Abilities
- Must be fluent in native English and Arabic. Excellent written & oral communication is a MUST.
- Well-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.
- A strong understanding of UHNW expectations and demands
- Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
- Understanding of and experience using a CRM system
- Possess local expertise and familiar with GCC market
- Can do attitude with strong understanding of Arabic culture (GCC, Middle East and North Africa)
- Flexible with different shift patterns
- Exceptional verbal and written communication skills, combined with demonstrated problem solving ability
- A deep sense of empathy and ability to connect with members quickly and building trust
- Confidence in communicating with UHNW clients
- A ‘can do, will do’ mindset, willing to get whatever is needed done
- A high sense of ownership in everything you do, taking responsibility
- Incredible ability to drive noticeably high member satisfaction
- Analytical in approach, with a commercial understanding to service delivery
