Monitoring and reviewing the operation activities for the real-time payment systems to ensure high services and applications availability.
Perform the initial troubleshooting to solve issues that arise in the production environment, and escalate to second level support if needed.
Prepare appropriate documentation for problem & incident management to record all the problem or incident’s Symptom, root cause and resolution in order to be useful for future use and to ease the tracking.
Proceeding and monitoring End of Day procedure and ensure the end of day jobs are completed successfully or escalate to designated department in a timely efficient manner.
Monitoring ATMs operation activities and ensuring that ATM, Cash-in-Transit and Communication vendors’ meet the agreed SLA with EBC Customer (Banks).

1+ years of relevant Payment systems or Banking services- solutions support
Familiarity with Card Business and Payment systems.
Familiarity with ATM and POS Management and Transactions processing.
Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts.
Strong analytical, problem-solving, and conceptual skills.
Ability to anticipate potential problems, determine and implement solutions.
Ability to work in teams and has strong interpersonal skills and communication skills with the ability to step outside role confines and help teach and enable other team members.
Ability to work under pressure and meet tight deadlines.
Capable of working/using own initiative with minimal supervision.
Ability to work in working shift hours on coverage rotation.
Understanding software development life cycle

ملخص الوظيفة

Network Operations Center Engineer