Technical Support Engineer
- Talent Flow Partners
- Dubai - United Arab Emirates
وصف الوظيفة
Job Title - Technical Support Engineer
City - Dubai
Job Summary: The Technical Support Engineer is responsible for providing high-quality technical support to learners, staff, and faculty members.
Essential Duties And Responsibilities
- Provide first-level technical support to learners, staff, and faculty face-to-face or remotely using appropriate remote support and communication tools.
- Provide technical support for physical and virtual classrooms, various external and internal events conducted virtually and physically, organized by HBMSU, including requirements collection, preparation, testing, and support.
- Regularly maintain the hardware/software inventory.
- Regular monitoring and maintenance of audio and video systems, including regular checking of systems' health and executing corrective actions when necessary.
- Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.
- Perform assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.
- Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Communicate and track the test results, errors, or bugs with other AIT sections.
- Timely and proper logging, follow-up, and closure of technical support tickets.
- Report any information security incidents or suspicious behaviours to VCAIT and AIT ISM.
- Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
Professional Experience:
2 years of relevant experience in a similar position.
Education And Academic Qualifications
- Bachelor’s Degree in computer engineering, computer science, IT, or a related field from an accredited university.
- Any other certification will be a plus (Microsoft, Cisco, Apple, etc.).
- Microsoft Windows, Mac, and general desktop support issues.
- End-user devices like printers and scanners.
- Audio and Video systems like projectors, mixers, etc.
- DNS, TCP/IP, and other networking concepts.
- Ability to work under pressure.
- Customer care skills.
- Adaptability and flexibility.
- Excellent communication skills in English; Arabic language is an advantage.
- Develops an awareness of and respect for the customs and cultures of company learners and employees.
