Company Industry: Facilities & Property Management

Job Description

Teach new employees and associates about the responsibilities of call center agents for achieving optimum productivity.
Establish routine goals for the call center team to meet daily objectives.
Assess the productivity and efficiency of the customer service team by analyzing relevant stats and data.
Suggest performance improvement measures by analyzing crucial call center metrics and statistics.
Train and help call center agents and associates to handle daily tasks with utmost proficiency.
Submit an in-depth sales lead analysis report to the top management every week.

Skills

Excellent track record of handling all the responsibilities of a call center in-charge, manager, or team lead.
Competent sales expert with a keen eye for providing optimum customer service.
Proficient leader, capable of guiding the team to achieve assigned targets without delay.
Fluent in interacting with the customers and colleagues using appropriate professional terms and jargon.
Adept at gauging customer metrics like NPS, response time, CRR, FCR, and other relevant parameters.
Skillful professional with an ability to handle all the daily tasks using online tools and Office software.

Call Center Manager