CRM Manager
- Travco Properties
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
- Setting & Implementing CRM Dept, SOP, SLA & Internal guidelines for smoothing the dept. workflow.
- Preparing monthly reports & analyzing the dept. metrics to improve the dept. performance.
- Managing & Analyzing team performance to enhance and utilize the dept. performance.
- Tracking & Managing data and maintaining records/updates of customer queries and complaints on the CRM system.
- Collaborate with the CRM team, sales team, and other company departments to ensure overall customer satisfaction.
- Follows CRM procedures, guidelines, and policies regarding the day-to-day tasks and any future assigned tasks.
- Managing & controlling the client’s financials collection and settlement to achieve targets.
Abilities & Attitude:
- Proficiency in MS Office
- Fluency in English
- Proficient in CRM system
- Previous Experience in RealEstate
- Medical Insurance
- Transportation
- Social Insurance
