Customer Management Assistant Supervisor
- PepsiCo
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Overview
Lead on achieving Tel-Sell Sector targets, handling conflicts, optimization solutions, motivating and assessing Tel-Sellers’ performance.
Responsibilities
- Ensure Tel-Sell Sector productivity, distribution, and discipline KPIs are achieved.
- Ensure Tel-Sell Sector sales achievement on daily/weekly/quarterly basis.
- Implement Tel-Sell Sector plan and drive Tel-Sellers’ to achieve the company objectives by delivering volume targets.
- Utilize Monthly discounts / trade offers effectively and efficiently to make incremental sales.
- Conduct Market field visits (Market & DCs) to track Tel-Sell Route productivity related to Active customers,
- Work in activating zero sales customers to minimize the % Zero Sales customers.
- Work closely with sales field Supervisory teams on delivery trucks utilization and optimization.
- Receive all inbound calls and redistribute it to Tel-sellers as needed.
- Handle and Manage Team vacation / absence.
- Answer questions from Tel-Sellers and provide guidance and feedback.
- Measure performance with key KPIs such as call abandonment, Inbound calls etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Prepare Daily/Monthly/Annual results and performance reports.
- Onboard and Train New Tel-Sellers.
- Devise ways to optimize procedures and keep staff motivated.
- Bachelor’s Degree in any relevant discipline.
- 1 - 3 years of sales experience in FMCGs, preferably in sales field role.
- Experience in customer service is essential.
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities.
- Good English language is required.
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