Valet Parking - Shift Supervisor

We are urgently hiring for Shift supervisors for a leading property company in Dubai. Apply if you have minimum 1 year experience and UAE driving license number 3 is mandatory. Candidates can apply from any location if you have UAE driving license no 3 and 1 year experience.

The job holder is responsible for the total Supervision of valet parking attendants for assigned shift & location, will support and participate in day-today operations of the designated location. Completion of all checklists and updating daily summary reports then ensure delivery of highest level of Customer Service leading to Customer delight.

Salary Offered - 3300 AED+ Accommodation,Transport, Duty Meal Provided by the company.

Other benefits- 2 way air ticket, Medical insurance, Visa provided by the company.

Job Context:

Provide Directions to Valet Drivers, actively park and retrieve cars as well as perform all other duties assigned.

Responsibilities

• To be punctual always & arrive 15 minutes prior to your shift at the Location.
• Support in training Valet Drivers on expected high level of Guest service, Personal etiquette, customer interaction.
• Communicate customer concerns and complaints to the immediate Supervisor/Line Manager and help resolve issues.
• Provide information about the location, events in progress, incidents, accidents to the immediate Supervisor/Line Manager & take suitable action/ precaution if necessary.
• Supports in responding to discrepancies involving parking attendants and guests such as guest lost items/tickets, minor scratches etc.
• Assist and make recommendations for the improvement in the Operations on the respective work locations
• Support in inspecting and maintaining all parking operations equipment in all areas, coordinate replacements or repairs when necessary and communicates to the immediate Supervisor/Line Manager.
• Support in monitoring and participate in daily briefing, Grooming inspection, maintenance check of all required operational equipment, then report any replenishment/ replacement/ damage and/or malfunctioning equipment.
• Support in maintaining daily log for significant incidents, comments or complaints.
• Perform station controlling function if required.
• Perform related duties as assigned by the immediate Supervisor/Line Manager
• To make sure all Valet drivers are following their job description/ SOP’s and performing their duties as per requirement
• Be willing to work on day/night shifts and on several locations within your duty hours in addition to contributing with extra hours when required for special events/ exigencies/ Operational requirement
• Give feedback and up-dates to waiting guests if any delay occurs while receiving or Delivery of vehicles.
• Make sure valet team workplace (Podium/control room / parking / lobby / drive way etc.) area is clean and tidy always.
• Listen, resolve Staff grievances, queries, requests without fail & keep the immediate Supervisor/Line Manager posted. Unresolved queries, grievances are to be escalated to HR & Sr. Management
• Coach, Mentor, Counsel employees & ensure Staff retention is maximized thereby causing decrease in attrition
  
  

Qualification:

• High School Certificate
  
  

Experience:

• Minimum 1 year of experience
• UAE Driving License No. 3 mandatory
• Able to drive automatic and manual vehicles
  
  

Skills:

• Leadership, delegation and Team management skills
• Ability to read, write simple English (ticket details: car type, color, number) and verbally comprehend simple instructions & communication in English
  
  

Behavioral Competencies:

• An active, alive and alert person with a good positive attitude and time management skills
• Pleasant personality with a neat appearance
  
  

Adherence to Company grooming & personal hygiene standards (No Beard or Mustache), even while on notice period at the time of separation