Head of Sales - Edtech Company

🏢 Company Overview:

Our Client is a leading Edtech company established in in 2004 with branch offices in Dubai, KSA & Egypt. The company produces educational platforms and resources that aim to enhance children's skills, improve their learning outcomes and increase their connectedness to their Arabic identity. Their platforms and products are currently used by over 200,000 students across more [18] countries.

💼 Job Overview:
Our client is looking for a dynamic and accomplished Head of Sales to join the team, an expert professional who possesses extensive experience in the Tech, Edtech industry. If you have a proven track record of success, thrive in a fast-paced environment, and are ready to take on new challenges, we want to hear from you!

🔑 Key Responsibilities:

• Lead and drive strategic initiatives to acquire new B2B customers in the private school sector, thereby increasing our long-term customer base.
• Develop, implement, and oversee comprehensive sales strategies to meet and exceed acquisition goals.
• Identify and capitalize on new market opportunities globally, collaborating with product and operations teams to introduce new products based on market study, customer insights and feedback.
• Formulate and execute market entry strategies & GTM plans.
• Design and implement retention strategies aimed at maintaining existing users, minimizing churn, and fostering lifetime value (LTV) growth.
• Oversee the Customer Support team, ensuring the delivery of world-class service, swift issue resolution, and increased user engagement and activation.
• Establish and uphold best practices in customer support to continually elevate service quality.
• Cultivate and maintain strategic relationships with industry leaders and decision-makers to forge meaningful partnerships and collaboration opportunities.
• Manage and track Business key performance indicators (KPIs) for sales and customer support, leveraging data to drive informed decision-making and optimize strategies.
• Utilize analytics to monitor performance, identify trends, and implement corrective actions as needed.
• Forecast Sales budgets on an annual basis including revenue growth and related sales & retention costs. 
• Manage CRM salesforce & development or customization and automation needs for efficiency in the sales process.
• Collaborate with the product team to align development efforts with customer needs and market opportunities, ensuring innovative and market-responsive offerings.
• Provide strategic leadership to a growing team of 4 Territory Leads and 25 indirect reports in operating offices (UAE, KSA, Egypt & Jordan)
• Oversee daily operations, address performance issues, and support professional development and performance appraisals.
• Own the Agile sales SOPs and keep them updated to suit LTM growing business needs. 
• Align sales strategies with overall company objectives to drive sustainable growth.
• Report on key sales and customer support KPIs to the CEO and Board on a quarterly basis, providing insights and recommendations for continuous improvement.