International & CEA Operations Excellence Leader

Operations Excellence leader is responsible for Services Operations performance excellence, process governance, continuous improvement and efficiency of execution in countries, leveraging global tools and processes.

He /she is expected to drive Global Services Operations strategic initiatives under Annual Execution Plan and align country actions.

He/she directs efforts towards productivity, efficiency and cost optimization in the Services Operations organization and creates a continuous improvement culture within the function.

He/she is the SPOC for the Schneider Performance System (SPS)

qResponsible to drive initiatives through the Services Operations organization to improve productivity through efficiency creation :

qLabor utilization (Utilization rate/ billable rate/ overtime)

qOrganizational efficiency (capacity planning/ structure ratio/ under or over absorption)

qDeviation Vs. Standard time

qHourly rate process

qKaizen events and all potentials for medium-long terms improvements

qEstablish & own governance around S&OP L1/L2 & SIM process as per the playbook.

qSet up the governance to deliver all initiatives under the Annual Execution Plan (AEP).

qOperating model & E2E service processes and playbooks deployment and compliance

qDigitization – Ensure good implementation & adoption of Services Execution tools (global applications and productivity tools) for SR enablement

qBalanced Score Card monitoring

qBusiness analytics for Operations – Monitor open work orders (% scheduled), DVC timesheet adherence, DVC/MBC mapping – job code alignment

qSPS deployment within Service Operations and drive Process Excellence/ Continuous Improvement culture. Engage the different stakeholders for a sustainable SPS action plan and result in the performance.

Education Engineering and/or Business University Degree

Technical requirements Services business & strategy knowledge, SE Finance essentials, Good understanding of the Lean principles and Root Cause Analysis

Language requirements English fluency is a must

Schedule: Full-time

Req: 0090CR