International & CEA Operations Excellence Leader

Operations Excellence leader is responsible for Services Operations performance excellence, process governance, continuous improvement and efficiency of execution in countries, leveraging global tools and processes .

He /she is expected to drive Global Services Operations strategic initiatives under Annual Execution Plan and align country actions.

He/she directs efforts towards productivity, efficiency and cost optimization in the Services Operations organization and creates a continuous improvement culture within the function.

He/she is the SPOC for the Schneider Performance System (SPS)

q Responsible to drive initiatives through the Services Operations organization to improve productivity through efficiency creation :

q Labor utilization (Utilization rate/ billable rate/ overtime)

q Organizational efficiency (capacity planning/ structure ratio/ under or over absorption )

q Deviation Vs. Standard time

q Hourly rate process

q Kaizen events and all potentials for medium-long terms improvements

q Establish & own governance around S&OP L1/L2 & SIM process as per the playbook.

q Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP).

q Operating model & E2E service processes and playbooks deployment and compliance

q Digitization - Ensure good implementation & adoption of Services Execution tools (global applications and productivity tools) for SR enablement

q Balanced Score Card monitoring

q Business analytics for Operations - Monitor open work orders (% scheduled), DVC timesheet adherence, DVC/MBC mapping - job code alignment

q SPS deployment within Service Operations and drive Process Excellence/ Continuous Improvement culture. Engage the different stakeholders for a sustainable SPS action plan and result in the performance.

Education Engineering and/or Business University Degree

Technical requirements Services business & strategy knowledge, SE Finance essentials, Good understanding of the Lean principles and Root Cause Analysis

Language requirements English fluency is a must

Schedule: Full-time

Req: 0090CR