International & CEA Operations Excellence Leader

وصف الوظيفة


Operations Excellence leader is responsible for Services Operations performance excellence, process governance, continuous improvement and efficiency of execution in countries, leveraging global tools and processes .

He /she is expected to drive Global Services Operations strategic initiatives under Annual Execution Plan and align country actions.

He/she directs efforts towards productivity, efficiency and cost optimization in the Services Operations organization and creates a continuous improvement culture within the function.

He/she is the SPOC for the Schneider Performance System (SPS)

q Responsible to drive initiatives through the Services Operations organization to improve productivity through efficiency creation :

q Labor utilization (Utilization rate/ billable rate/ overtime)

q Organizational efficiency (capacity planning/ structure ratio/ under or over absorption )

q Deviation Vs. Standard time

q Hourly rate process

q Kaizen events and all potentials for medium-long terms improvements

q Establish & own governance around S&OP L1/L2 & SIM process as per the playbook.

q Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP).

q Operating model & E2E service processes and playbooks deployment and compliance

q Digitization - Ensure good implementation & adoption of Services Execution tools (global applications and productivity tools) for SR enablement

q Balanced Score Card monitoring

q Business analytics for Operations - Monitor open work orders (% scheduled), DVC timesheet adherence, DVC/MBC mapping - job code alignment

q SPS deployment within Service Operations and drive Process Excellence/ Continuous Improvement culture. Engage the different stakeholders for a sustainable SPS action plan and result in the performance.

Education Engineering and/or Business University Degree

Technical requirements Services business & strategy knowledge, SE Finance essentials, Good understanding of the Lean principles and Root Cause Analysis

Language requirements English fluency is a must

Schedule: Full-time

Req: 0090CR