Order Processing Specialist

Who are we and what we stand for?

Schneider's purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency.

Your Role - Magic happens when you bring great people together!

• Follow up Order Execution (EDI, delivery creation, shipment...) : complete process since Order entering till order shipped.
• Follow up portfolio & KPI's of service & Root Cause analysis
• Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM
• Ensure respect of SLA and customize as needed
• Be the SPOC of the customer to forward VOC to internal team
• Prepare set of documents requested by customer (Co's, Insurance Certificate , Proformas , export documents, etc)
• Ensure information flow : Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics .
• Validate of the technical / sales orders
• Urgencies / critical request and returns / Quality request follow up
• Support to the CCC / BU
• Propose and participate on new improvements
• Handling customer claim request (LCR or CCMP)
• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment
• In addition to any other tasks, responsibilities and projects assigned by the line manager or site manager
  
  
  

Supply Chain and activities executed by CCC: Sales order administration team.

Qualifications

About You

Education: Bachelor's degree in SC or Engineering

Experience: Minimum 0 -2 years experience

Skills Requirement

• Strong oral and written communication skills.
• Strong customer orientation & Proven ability to create solid relationship with the stakeholders
• Strong communication skills, effective in a cross-cultural environment to foster collaboration toward a common goal
• Ability to understand, influence & convince in a matrixial organization
• Able to communicate in concise and synthetic manner complex technical issues/topics
• Able to make decisions in complex context based on imperfect/missing conditions
• Demonstrated ability to analyze and resolve problems.
• Ability to multitask, work in a fast-paced environment and have time management skills.
  
  
  

Schedule: Full-time

Req: 008ZK6